Transaction Control and Revenue Assurances Officer (Bilingual Enrolment) – Royal Bank of Canada


  • Full Time
  • Anywhere

Company: Royal Bank of Canada

Position: Transaction Control and Revenue Assurances Officer

Location: Toronto, ON

Description: As part of the Payments and Trade Operations team, this position will report to the Manager, Operational Effectiveness and will provide a high level of support by ensuring the CMS Trade (E-TL) back end system & RAMA are up to date on key elements that impact credit,pricing, revenue and transactional risk.

Key Responsibilities:

  • As identified through MIS, change BRR indicator on E-TL to mirror CMS (Credit Monitoring System)
  • On a monthly basis, access Siebel reporting and change BRR, indicator on E-TL to mirror CMS (Credit Monitoring System)
  • Through ETR report proactively contacts account managers for client’s with auto renewal guarantees to advise them of the opportunity to review existing pricing
  • Through P&T Trade Operations generic email, reviews changes pricing to reflect exception while ensuring that E-TL is up to date and reflects same
  • Through Commercial Markets database identifies exceptions which have expired and escalates as appropriate
  • Lead a review and takes pro-active approach and remediates existing undocumented or expired exception pricing
  • Establishes and maintains a close partnership enterprise wide including Trade Operations, GTS, Business Financial Services, Global Financial Institution, Credit Transaction Management)
  • Through the delivery of Seagate reports which are delivered daily ensure that Risk Approval has been obtained for those guarantees that carry an automatic renewal term
  • Monitor Seagate reports as well OAR (GFI reporting system)
  • Ensures that internal bank documentation is in accordance with procedures and audit practices
  • Client enrolment and support on Trade front end application. (Online Global Trade services).
  • Demonstrates strong analytical and problem solving skill and escalates as appropriate
  • Leads by example by adapting to change and adapting to a new process or initiative
  • Displays a strong commitment to teamwork and open communication
  • Commit to courteous, helpful and efficient telephone service with prompt answer: email return and resolution
  • Understands and complies with BCP requirements and policies related to AML and Restricted countries and entities
  • Ensures that all required training remains current and up to date (AML, Code of Conduct, Health and Safety)
  • Provides status updates to the manager on a weekly basis
  • Safeguards client information in all forms (paper, electronic, etc.) in accordance with requirements for Privacy and Confidentiality guidelines
  • Supports revenue growth by reducing revenue leakage and focusing on opportunity spotting
  • Ensures all authorities (SECAF, delegated authorities; systems access etc.) are adhered to, reviewed and understood. 
  • Exercises due diligence by following operational risk policies, procedures, standards and guidelines. Understands and complies with Business Continuity Planning (BCP) requirements and policies related to Anti-Money Laundering and Restricted Countries and entities.

Skills, Knowledge and Experience:

  • High level knowledge of Trade products and process (Import/Export/Documentary Collections & Standby/Guarantees)
  • High level of proficiency on E-TL (Exchange Trade Line & TI (Trade Innovation) (Trade back end system and Trade Innovation)
  • High level of proficiency on IBM Client Application, Synergy CRM 2.0, SRF (BCRMS), RAMA
  • Knowledge of Documentary Collections processing
  • Knowledge of ICC600, URR525, Incoterms, Trade Product Folios


  • Bilingual French and English
  • High level of proficiency on E-Tradeline
  • High level of proficiency on Client Application
  • High level of proficiency on Trade Innovation
  • High level knowledge on Trade processes and folio’s


  • Certified Document Credit Specialist (CDCS)
  • FITT Diploma



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