Supply Chain Analyst – Rakuten Kobo


  • Full Time
  • Anywhere

Company: Rakuten Kobo Inc.

Position: Supply Chain Analyst

Location: Toronto, ON

Description: The Supply Chain Analyst will have responsibility for improving the efficiency, productivity and cost of the supply chain for all Kobo products, including devices, packaging and accessories, on a global scale.

Key Responsibilities:

RMA process for all retailer and direct customer returns:

  • Create and update the process flow for retailer and direct consumer returns
  • Manage an end-to-end process for retailer and end customer returns at all 3PL’s
  • Co-ordinate pick up from customers, tracker delivery through to final disposition
  • Update ERP systems and in house SCM systems with appropriate  information
  • Ensure that the right stock is available to support direct returns
  • Troubleshoot RMA’s discrepancies and ensure inventory is aligned

Cost reductions:

  • Co-ordinate the ewaste activities on a quarterly basis through direct communication with all assigned vendors across the flow
  • Reduce costs associated with returns and refurbishment at DC’s

Inventory management:

  • Enter PO and STO receipts in a timely and accurate manner
  • This involves freight management both from the customer to final disposition
  • Responsible to ensure there is sufficient replenishment inventory in all 3PL locations that will fulfill all direct customer returns
  • Track delivery and identify and resolve potential delays. Ensure timely product availability
  • Pre month end check to ensure that inventory for returns are correct

E-Waste Management:

  • Manage end-to-end e-waste activities at all global locations.  This involves flows and disposition of all products through multiple systems.


  • Input and review of web orders, management and tracking of issues (refusals, returns, fraud). Liaising with external partners and internal customer care teams when issues arise

Process Improvements:

  • Monthly analysis on freight as they pertain to shipments for returns
  • Aid in improvement processes and system enhancements
  • Complete root cause analysis for returns, with Tier 1 customer care teams

Skills and Qualifications:

  • A minimum of 5 years Supply Chain management experience (i.e. planning, buying, etc.)
  • CPIM, CSCP, FITT would be an advantage
  • Sound understanding of ERP systems (SAP experience preferable)
  • Knowledge of reverse logistics
  • Experience in vendor management
  • Excellent communication skills, able to manage vendor relationships

Apply now

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