Senior Account Manager, Commercial Markets and Small Business – Export Development Canada (EDC)


  • Full Time
  • Anywhere

Company: Export Development Canada (EDC)

Position: Senior Account Manager, Commercial Markets and Small Business

Location: Vancouver, BC

Description: The Commercial Markets & Small Business Team is looking for a Senior Account Manager in the Vancouver office.

Reporting to the District Manager, the Senior Account Manager is responsible for growing, maintaining and managing a portfolio of medium-large size customers and prospects.

This will be achieved by identifying and qualifying potential EDC clients by promoting cross-selling opportunities for current customers, and by coordinating EDC resources to provide predictable product solutions and service delivery to the customer.

You will raise awareness of EDC’s capabilities in the territory through regular contacts with financial intermediaries and other influencers.

Local banking relationships will be maintained in the context of Canadian financial intermediaries banking strategies, working closely with the National Account Executives.

Key Responsibilities:

  • Responsible for networking with clients and prospects and maintaining regular contact
  • Develop strategies to retain current customers, identifying type of relationship e.g. expand, maintain, limit and potential risk of flight
  • Develop proposals and presentations to create and identify business opportunities with clients/prospects in assigned portfolio
  • Provide feedback and ideas for the development of new services/products customized to clients’ needs by providing timely market intelligence to the underwriting community and Centers of Expertise
  • Share information with sector Business Development teams and underwriter communities and the Centers of Expertise to help them anticipate new needs/market trends and remain aware of client issues
  • Develop solutions for clients and raise awareness of EDC’s capabilities in the local market
  • Acts as a resource for British Columbia Team, as needed, to respond to complex customer issues and resolve problems efficiently and effectively

Skills and Qualifications:

  • Bachelor’s degree in business Finance with preference for an MBA. Will consider candidates with equivalent combination of education and experience
  • Minimum seven years of demonstrated work experience within the financial services in commercial banking
  • Knowledge of bank credit and lending practices
  • Solid knowledge of international business practices and international trade
  • Ability to develop and use distribution channels and networks
  • Strong interpersonal, communication, and relationship management skills
  • Strong influencing and negotiation skills
  • Leadership and motivational skills – provides mentorship to Western Region Account Managers as required


  • Ability to communicate effectively in both official languages
  • Experience dealing with external organizations and associations such as medium and large Canadian exporters and investors, national and local industry/trade associations, local banks and brokers, and provincial trade departments and organization
  • CITP®|FIBP® designation (Certified International Trade Professional)

Apply now

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