Manager, Product & Service Development—Forum for International Trade Training


  • Full Time
  • Anywhere


Forum for International Trade Training (FITT)


Manager, Product & Service Development



Reporting Relationship

Reports to the President
Collaborates with Product & Service Delivery and Marketing teams

Position Overview

The incumbent will provide leadership, direction and project management of new, and maintenance of existing international trade knowledge-based resources to ensure quality, currency, and enhanced customer value. This includes developing policies, procedures, implementation plans, and budgets to manage and enhance current content, as well as developing new content for various outputs. Scope includes assisting in the acquisition of resources and managing/coordinating the efforts of team members, third-party contractors and consultants in order to provide deliverables. This role also ensures that FITT quality assurance standards are met throughout all product lifecycles.

Duties and Responsibilities
Project Management, Communication and Information

  • Developing detailed project/product work plans using standard project management processes and procedures
  • Identifying external subject matter experts, and other specialist input as required
  • Signing up and managing external contractors including identifying suitable candidates, obtaining quotes, and negotiating, arranging and managing contracts
  • Quality control of all content development and final end product for distribution
  • Liaising with external contractors and other FITT staff to ensure completion of the projects to a high standard and in line with guidelines
  • Writing project reports on project-specific issues, lessons or activities for external and internal information resources
  • Helping identify and frame key project messages for important presentations/events
  • Contribute to other aspects of the FITT Team as may be required
  • Decide on budget, design, editorial content, printing/production options
  • Decision-making and problem-solving

Skills and Attributes

  • Strong team leadership skills
  • Strong change management skills
  • Strategic thinking and decision making
  • Integrative thinking
  • Strong negotiating skills
  • Flexibility in managing multiple issues and coping with a demanding workload
  • Effective communicator, both writing and orally
  • Result-oriented
  • Self-directed and able to work independently and with minimum supervision

Knowledge, Experience and Education

  • Thorough understanding of learning technologies and methodologies for delivering learning solutions
  • Thorough understanding of occupational standards, certification and accreditation development and maintenance systems
  • Solid project management skills (planning, risk management strategies, management, budgeting, scheduling and stakeholder communications) with 10+ years experience working in a related field, with increasing levels of responsibility and authority
  • Experience with Content Management/Authoring and Product Generation knowledge
  • Experience with budget setting and financial management
  • Experience with hiring and managing external contractors (e.g., subject matter experts, editors, designers, printers, etc.)
  • Proven ability to establish and maintain strong professional relationships with stakeholders
  • Effective computer skills
  • Bachelors’ degree or equivalent in relevant discipline
  • Project Management certification
  • Certified International Trade Professional (CITP) designation a strong asset
  • Knowledge of technology systems such as database management, eLearning platforms, etc.
  • Ability to work effectively in both English and French


This position is based in Ottawa, ON and may require some travel.  

To Apply

Applicants are requested to include a one-page attachment in point form along with their resume, which clearly demonstrates how their experience corresponds to the requirements of the position.  All applicants will be treated as confidential.


We thank all candidates in advance for applying, but only those under consideration will be contacted.


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Author: Jobs Admin

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