International Shipping Specialist – Smith & Nephew


  • Full Time
  • Anywhere

Company: Smith & Nephew

Position: International Shipping Specialist

Location: Memphis, TN

Description: The International Shipping Specialist will be responsible for efficient, timely, and accurate processing of shipments to international destinations.  They will also ensure that Smith & Nephew is in compliance with import/export regulations and documentation. 

Key Responsibilities:

  • Respond to written, telephone, fax and email inquiries.
  • Assist in researching core and operational causes of shipment complaints, and provides recommendations to address issues to ensure customer satisfaction.
  • Examines international documentation for verification of tariff classifications, product descriptions, product values and country of origin.
  • Understands communicated international shipment requirements, and conducts quality assessment to ensure that government regulations/processes are followed.
  • Structures, schedules, and processes shipments to international destinations.
  • Creates and processes export shipping documents within SAP environment, attaches to physical shipment, and coordinates pickup and movement of shipment with customers and carriers/forwarders.
  • Ensures timely shipments are made by coordinating with Int’l Customer Service, Shipping, and freight forwarders.
  • Responsible for effective communication, documentation, troubleshooting, and billing audits, as well as routine clerical customer service and order processing functions.
  • Communicates shipment advice to customers and provide any necessary follow-up and problem resolution.
  • Resolves customer complaints, investigates and replies to inquiries regarding shipping discrepancies and other specific order or shipment problems.
  • Notifies the customer, distributor, and other related parties of the findings, adjustments, and recommendations.
  • Processes international expedite orders, which occur external to the SAP environment.
  • Establishes, maintains and utilizes customer, distributor, and forwarder information using SAP, Transportation Management System, and Warehouse Management System.
  • Processes loaner, IAP, and miscellaneous export shipments and return shipments if applicable.  This includes preparation of the commercial invoice, shipping documents, and return document packet.
  • Complies with all health, safety and environmental policies, procedures and job hazard analyses applicable to specified job activities; including medical evaluations as required by job function
  • Completes all required HSE training

Skills and Qualifications:

  • High school diploma or equivalent required and 2 years international customer service/customer contact and logistics experience, or Associates degree in Business, Marketing, or Logistics and 1 year customer service/customer contact and logistics experience.
  • Must have good working knowledge of personal computers and database applications.
  • Knowledge of warehouse management systems is helpful.
  • Candidate must have good oral and written communication skills and the ability to interface with customers and company personnel at all levels of the organization and with diverse groups.
  • Strong computer skills including use of SAP and Microsoft Office suite is preferred.
  • Broad experience in export documentation.
  • Knowledge of internal and good cross enterprise working relationships.

Apply now

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