Company: Bluenotes
Position: Import Assistant
Location: Toronto, ON
Description: The Import Assistant will be the first point of contact in the importing process, and liaise with buyers, vendors, and banks to assure that proper documentation is filled out for the successful customs clearance and delivery of merchandise to the warehouse.
They must be able to identify and correct errors in documentation, understand the importation process and be versed in letters of credit.
Key Responsibilities:
- Communicating with the buyer, vendor, bank, freight forwarder and broker to resolve any problems on the orders, shipments and payments
- Open letters of credit to the vendors
- Communicating information and instructions to/from vendors
- Classifying entries and computer entry into our systems
- Keeping management informed of problems, progress, and requirements in the department
- Quotations to sales support, overseas offices and/or agents
- Call the Warehouse or Allocations Departments’ when necessary, to advise of shipment status and/or obtain information necessary to process shipments
- Handling customer calls in a professional manner
- Ensuring that shipments are processed through Canadian Customs in a timely and efficient manner and that customer requirements are fulfilled
- Maintaining close liaison with Canadian Customs for various specialized Canadian Customs’ clearance requirements
- Responsible for all assigned banners’ ocean, air and truck shipments, the booking of shipments, customs releases, payment package to AP at the accounting department, cargo release and all filings
- Reviewing all documents, contact all first-time customers, and handle other tasks as needed
- Customer service, bookings, documentation, and routing of assigned shipments
Skills and Qualifications:
- Minimum High School diploma or equivalent
- Minimum of 2 years’ experience as an export/import coordinator is required. Minimum 2 years freight forwarding experience required
- Knowledge of all Canadian import/export laws
- Knowledge of freight forwarding and shipping industry
- Knowledge of shipping documentation and Letter of Credit
- Understanding of warehousing and distribution
- Sea and air transportation knowledge
- Knowledge and interpretation of commercial documents
- Pro-active and able to identify areas of improvement or concern and to make recommendations and implement solutions
- Excellent attention to detail
- Excellent communication skills both orally and written
- Able to work well independently and as part of a team
- Outstanding organizational and time management skills
- Ability to communicate in Cantonese, Mandarin, or Indian dialects is an asset
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