Foreign Trade Zone Operations Manager – Indianapolis Airport Authority


  • Full Time
  • Anywhere

Company: Indianapolis Airport Authority

Position: Foreign Trade Zone Operations Manager

Location: Indianapolis, IN


Public Speaking & Company Presentations: Broad knowledge of global trade, logistics, and the FTZ program is necessary. Frequent public speaking and presentations to company representatives regarding FTZ services and benefits is required. Researching private and multi-national companies and networking is necessary with CEOs, COOs, and CFOs. Frequent interaction with Local Economic Development Organizations (LEDOs) and political representatives is necessary.

Marketing: Marketing material creation and updating is necessary. Responsible areas of management include: collateral materials, web content, premiums, trade shows, and special marketing events. This position also supports IND’s growth strategies related to air cargo development and airline revenue streams/projects.

FTZ Administration: This position supports the administrative, accounting, and legal documents that support the business functions. Daily duties include: accounts receivable deposits, accounts payable processing, budget support, monthly variance reporting, correspondence, various reports, and effectively resolving customer outreach inquiries in a timely manner.

Customer Support & Retention: This position requires annually auditing each GIFTZ customer. Various customers require assistance throughout the year and special support creating their annual FTZ Report and complying with CBP notices/regulations.

Warehouse Management: This is a management position responsible for the daily physical warehouse/container yard operations and administration of FTZ #72, as well as the physical security, SOP manual, custody and accuracy of inventory records. This position also oversees multiple areas including distribution functions such as: shipping and receiving, import/export documents, inventory control, and related data support systems. Ensures compliance with all regulations as promulgated by the U.S. Customs and Border Protection (CBP), as well as all outlined procedures.

Required Travel & Work Schedule: Additional duties will require frequent “day trips” within Indiana including: customer site visits, compliance audits, marketing presentations, and local conferences. The GIFTZ supports 41 central Indiana county LEDO’s.

Overnight travel in the U.S. is required to attend conferences a few times each year. This position is generally Monday – Friday, 8 am – 5 pm, however; extended hours including working weekends may occur.

Work is performed under the supervision of the General Manager with considerable latitude for independent movement and judgment. Performance is reviewed through reports, conferences, general observations, and measurements tied to strategic business objectives.

Key Responsibilities:

  • Marketing the services of the GPZ to potential customers and the FTZ benefits to potential customers
  • Assist in the development and operation of additional profitable services and agreements, which can be offered to existing or future customers
  • Assistance in gathering data and supporting air cargo initiatives at IND
  • Supports IND cargo development initiatives and non-airline revenue streams/projects
  • Responsible for assisting with FTZ budget creation, monthly reconciliation, and ensuring profitability margin goals are met
  • Responsible for administrative tasks including: document filing, electronic data retention, financial records, billing creation, deposits, vendor coordination, and payment encoding
  • Ensuring customer satisfaction and customer retention
  • Audit GPZ user accounts for CBP compliance
  • Assist new customers with FTZ applications, approval paperwork, and grantee legal instrument execution with governmental agencies
  • Responsible for the over-all supervision, security, and operation of the warehouse and leased properties as well as coordination of temporary employee labor force to ensure customer demands are being met without interruption or delay. This includes directly operating a fork lift and completing required warehouse tasks
  • Responsible for the inventory control system to ensure CBP compliance of merchandise movement, storage, and tracking while in the care of the GIFTZ
  • Ensuring warehouse operations and equipment is being run in a safe, efficient, and effective manner
  • Maximize profitability of warehouse operations by ensuring proper and accurate movement of warehouse merchandise
  • Ensure that all subordinates are cross-trained in all functions directly related warehouse operations
  • Update the General Manager regarding warehouse activities on a frequent and timely basis
  • Ensure proper coordination of the entry and withdrawal of merchandise with clients, customs house brokers, CBP, and transportation companies
  • Assist with other duties and responsibilities as assigned by the General Manager
  • Ability to function in a team environment and make a positive contribution
  • Ability to work independently and produce measurable results and communicate those results in an effective manner
  • Ability to prioritize work, multi-task, and work with complex, detailed, and confidential information
  • Strong analytical, organizational, and problem-solving skills with a commitment to detail, accuracy, and goal accomplishment

Skills and Qualifications:

  • BS in Business or Marketing or the combined skills and proven experience necessary to successfully fulfill the job requirements
  • 5 – 7 years in a position with responsibilities of finance and marketing
  • Experience with computer technology, import documents, & inventory control
  • Knowledge of warehouse operations, equipment, understanding of CBP regulations, and global transportation and distribution
  • Familiarity and experience using Microsoft office software, Sage ACT, SmartZone Premier, and Wiz Flow.
  • Strong organizational and management skills that include excellent written and verbal communications
  • Valid Indiana driver’s license and a good driving record.
  • Ability to pass the requisite airport, TSA, FAA, CBP, and ICE security checks.
  • Ability to perform all of the essential functions of the job outlined without creating a direct threat to the safety of oneself or others.
  • Ability to pass the requisite OSHA required fork lift certification and other required courses.

Physical demands:  While performing the duties of this position, the employee is required to operate forklifts, small power equipment, and hand tools.  Position requires a person to walk, sit, use of hands to finger, handle, or feel objects, reach with hands and arms, balance, stop, talk or hear.  The employee must occasionally lift and/or move up to 100+ pounds or more.  Specific vision abilities required by the position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.  Must be able to hear clearly with both ears aided or unaided.  Read, comprehend, and effectively communicate.  Problem solving while utilizing good judgment.  Work with varied and detailed materials.  Operate a motor vehicle with a valid driver’s license.  Use of a computer and other personal assistance devices (tablets or mobile phone) are a must for this position.

Work environment:  This position is performed within an office environment at least 90% of the time.  The other 10% the employee will be exposed to weather conditions prevalent at the time.  With multiple worksites the noise level varies from the office environment and the outside environment.  The incumbent in this position is expected to work independently and as part of the team.

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