Director, Product Technology & Delivery Support – Scotiabank


  • Full Time
  • Anywhere

Company: Scotiabank

Position: Director, Product Technology and Delivery Support

Location: Toronto, ON

Description: The successful candidate leads complex initiatives and projects within the business, including oversight of business case writing and interactions with IT&S and other stakeholders in order to outline any potential risks, structural, legal, compliance, system or procedural issues to properly elicit, analyze, communicate, and validate IT and business requirements for change to business processes, polices, and information technology systems.

He/she works with Trade Finance Business and IT unit leaders and forms alliances on projects, operational decisions, scheduling requirements/conflict and vendor management contracts.

Initiatives and projects are often very complex in nature – involving multiple systems with multiple dependencies sometimes crossing diverse business units and/or geographies with the involvement of multiple stakeholders (business partners across the enterprise and other IT functions).

He/she will participate in long-range strategy planning, IT/Business roadmap alignment and management of policy development addressing complex business issues and the strategic priorities of the supported lines of business.

Key Responsibilities:

1. Independently resolve highly complex, multi-faceted problems, which are often unstructured and without precedent to meet the business needs of Trade Finance.

  • Apply expert financial and technological knowledge to the design of methodologies, models, and/or systems solutions.
  • May involve rapid prototyping, with requirements and solutions developed on an iterative basis, that provide interim deliverables until a final production solution is created.

2. Manage major, multi-disciplinary projects to implement solutions to business problems.

  • Involves planning, securing, and scheduling resources
  • Oversee the defining of business requirements, processes and preparation of business case proposals
  • Oversee the development of testing, conversion, and implementation strategies
  • Oversee the development of detailed project plans, the monitoring of progress against planned objectives, the financial review, and securing consensus and co-operation from users and senior management

3. Provide support to Trade Finance units within the scope of accountability. This is made more challenging due to differences in time zones.

  • Including new and existing product structuring, risk measurement and management, ad hoc queries and MIS, user training, and implementing and operationalizing new systems, processes and procedures including enhancements.
  • Managing vendor relationships, contracts and system maintenance arrangements.
  • Directing and ensuring a high level of steady state production support

4. Continually acquire and enhance knowledge of both the Bank’s and Trade Finance business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions, services and support to the end user business lines.

Skills and Qualifications:

  • Solid, in-depth knowledge of trade finance products and processes, with experience in sales, product or operations.
  • 10 years of IT and/or business industry work experience, which includes at least 3 years of experience in managing teams or projects.
  • Experience in very complex business and technical processes and their implications across the enterprise.
  • Expertise in project management disciplines/protocols is an asset.


  • He/she must hold a relevant and recognized degree

Apply now


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