Border Compliance Analyst – Descartes


  • Full Time
  • Anywhere

Company: Descartes

Position: Border Compliance Analyst

Location: Pittsburgh, PA

Description: Working as part of a fast-paced, experienced team, the Border Compliance Analyst will be responsible for processing shipment and trip information received from customers using the Descartes ViaTrade software application.

This entry-level opportunity is ideal for an individual who is seeking experience and is enthusiastic about the prospect of working at a growing company with a global focus, and who have a keen interest in learning and developing in the border compliance field.

We are seeking a reliable, adaptable individual with a proven record of delivering results under pressure, and who will thrive as both a team player and as an individual contributor.

Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses.

Descartes has over 200,000 parties using its cloud-based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; research and perform trade tariff and duty calculations and complete numerous other logistics processes by participating in the world’s largest, collaborative multi-modal logistics community.

Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at

Key Responsibilities:

  • Monitor work queue and organize work load to facilitate the timely submission of data to Canada Border Services Agency (CBSA) and/or Customs and Border Protection (CBP)
  • Review shipment documentation to identify or interpret data to be entered into Descartes’ proprietary web-enabled software application.
  • Monitor work queue to ensure shipment’s acceptance by regulatory authorities.
  • Interact with customers by phone or email to resolve issues and/or questions that arise
  • Monitor work queue and contact customs brokers based on the shipment’s estimated time of arrival (ETA) at the border.
  • Handle other work assignments in other related Descartes departments as needed.

Skills and Qualifications:

  • Ability to perform shift work (Monday- Friday, 10:00 A.M- 6:30 P.M.)
  • Computer literacy and strong skills in Word, Excel and E-mail (Microsoft Outlook preferred)
  • Good analytical, clerical, and organization skills
  • Good verbal and written communication skills
  • Team player
  • Willingness to work a limited amount of overtime
  • Ability to work independently and under pressure

Please submit your resume, and a cover letter describing why you are a unique fit for this position, to, citing “Border Compliance Analyst” in the subject of your message.

Apply now

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