Air Export Customer Service Agent – Panalpina


  • Full Time
  • Anywhere

Company: Panalpina

Position: Air Export Customer Service Agent

Location: Orlando, FL

Description: The Panalpina Group is one of the world’s leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide.

We are looking to hire a Air Export Customer Service Agent to serve as a point of contact for the customer and documentation processing staff, ensuring operational excellence, high productivity and customer satisfaction.

Key Responsibilities:

  • Receive and validate customer order
  • Issue shipment handling instructions to Document Processing staff
  • Communicate with and ensure release of freight from air carriers
  • Notify customer/broker of arrival and charges and notify PGAs of arrival (if required)
  • Reserve HAWB number
  • Arrange for pick-up/transfer of cargo
  • Answer all customer inquires in accordance with the Customer Service Policy standards
  • Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit
  • Handle and manage all customer contact at file level regarding exceptions
  • Serve as a liasion between Document Processing and customer regarding all shipment details
  • Provide accurate job costing forecast
  • Assist Sales in compiling quotes by providing rates, tariffs, etc.
  • Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations
  • Other duties as requested

Decision Making Authority:

  • Shipment routing/release with carriers
  • Require documents to support export of freight
  • Exception handling by consulting with supervisor

Skills and Qualifications:

  • Excellent communication skills
  • Strong interpersonal skills to effectively interact with Internal and External Customers
  • Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Air Import/Export)
  • Knowledge of all Panalpina products
  • Thorough and comprehensive knowledge of Panalpia strategy, structure and pricing
  • Good judgment skills and ability to make decisions
  • Team player
  • Proficient in Panalpina forwarding and MS Office applications

Apply now

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Author: Jobs Admin

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