Account Manager – Small Business Solutions


Export Development Canada
  • Full Time
  • Anywhere


Export Development Canada (EDC)
Export Development Canada


Account Manager – Small Business Solutions


EDC is Canada’s export credit agency, offering innovative commercial solutions to help Canadian exporters and investors expand their international business. EDC’s knowledge and partnerships are used by more than 8,400 Canadian companies and their global customers in up to 200 markets worldwide each year.

EDC is financially self-sustaining, and is a recognized leader in financial reporting and economic analysis.

Position Overview

Under the Small Business Solutions team (SBS) service model,the Account Managers Small Business presents all products and services to smaller exporters. They will work closely with the SB Virtual group: Underwriting, Marketing, Commercial Markets and Sector groups to deliver an integrated approach to understanding and responding to the needs of small exporters.

The ideal candidate for the role of Account Manager Small Business would be an individual who combines a strong knowledge of several of EDC’s products with strong account management skills. This individual would be energized by the prospect of working with a group whose purpose is to develop and grow EDC’s capacity to fulfill that mandate. The candidate must be willing to attend training in Ottawa for the first 2-3 months and then relocate to Edmonton or Vancouver for a minimum of two years. The position reports to the Manager Small Business Solutions.


  • Manages a portfolio of customers with the objective of retaining customers, developing opportunities for exporters, and acquiring new customers. Accountable for assessing customer’s needs and developing a plan effectively matching an EDC solution to these needs
  • in the areas of export financing, risk management or other needs, presents and closes the entire range of EDC’s products
  • Responds to inquiries from small business prospects, identifying and qualifying potential EDC clients.
  • Act as a connector, with solid understanding of international business practices and services available to the export community outside of EDC, provide exporting information to exporters and refer them to other areas or to external organizations as appropriate
  • Participates in SBS projects and programs designed to enhance the delivery of EDC’s mandate to small business
  • Participates in networking events for EDC as well as presenting the value proposition of EDC to the banking , partners and the small business community


  • Bachelor’s degree in business or equivalent combination of education and experience
  • Minimum 4 to 7 years of demonstrated work experience within the financial services in commercial banking
  • Experience in proactively developing and growing new business relationships within the commercial financial services sector
  • Knowledge of bank credit and lending practices
  • Solid knowledge of international business practices and international trade
  • Bilingual in both official languages (English & French)
  • Willingness to work in either the Montréal or Ville St. Laurent office

Skills & Competencies

  • Ability to develop and use distribution channels and networks
  • Strong interpersonal, communication, and relationship management skills
  • Strong influencing and negotiation skills


  • Certified International Trade Professional (CITP) designation from FITT
  • Bilingual in both official languages (English & French)

Salary Range

  • $54,400 – $73,600 + performance based incentive




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