Company: Export Development Canada (EDC)
Position: Account Manager, Small Business
Location: Calgary, AB
Description: The Commercial Markets & Small Business team’s vision is to become the leader in providing export oriented small businesses with the knowledge and innovative solutions necessary to develop and to be competitive in the global market. The Account Manager, Small Business presents all products and services to smaller exporters. They will work closely with a virtual group: Underwriting, Marketing and Sector groups to deliver an integrated approach to understanding and responding to the needs of small exporters.
The ideal candidate for the role of Account Manager, Small Business would be an individual who combines a strong knowledge of several of EDC’s products with strong account management skills. This individual would be energized by the prospect of working with a group whose purpose is to develop and grow EDC’s capacity to fulfill that mandate. The candidate must be willing to attend training in Ottawa for the first month and then relocate to Calgary for a minimum of two years. The position reports to the District Manager, Prairies.
Key Responsibilities:
- Manages a portfolio of customers with the objective of retaining customers, developing opportunities for exporters, and acquiring new customers. Accountable for assessing customer’s needs and developing a plan effectively matching an EDC solution to these needs in the areas of export financing, risk management or other needs, presents and closes the entire range of EDC’s products
- Responds to inquiries from small business prospects, identifying and qualifying potential EDC clients
- Act as a connector, with solid understanding of international business practices and services available to the export community outside of EDC, provide exporting information to exporters and refer them to other areas or to external organizations as appropriate
- Participates in projects and programs designed to enhance the delivery of EDC’s mandate to small business
- Participates in networking events for EDC as well as presenting the value proposition of EDC to the banking , partners and the small business community
Skills, Qualifications and Assets:
- University degree in business or a related field (e.g. Commerce, Finance, Marketing), or a combination of relevant education and sales and customer service experience
- Minimum two years of relevant financial services experience
- Solid knowledge of MS Office Software Systems (Word, Excel, Access, Outlook and PowerPoint)
- Willingness to attend training in Ottawa for the first month and then relocate to Calgary for a minimum of two years
- Strong communication skills (written, verbal, presentation)
- Strong multi-tasker, handles challenging situations and works well under pressure and within tight timelines
- Keen to work with small business exporters
- Commitment to providing excellent customer service
- Excellent interpersonal and networking skills
- Understanding of EDC’s credit risk standards and practices
- Solid knowledge of international business practices and international trade
- Broad knowledge of products
- Certified International Trade Professional (CITP) designation from FITT
- Bilingual in both official languages (English & French)
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