How to build a resilient supply chain – CITPs weigh in with Startup Canada


Startup Twitter chat graphic featuring all 6 CITP guests

Startup Twitter chat graphic featuring all 6 CITP guests

By now we’ve all experienced the effects of supply chain disruption that began with the pandemic in late 2019/early 2020. Between worker shortages, inventory shortages, high costs, long wait times and unpredictability, the challenges, for those doing business across borders especially, have been incredibly difficult to manage.

As part of Startup Global (Startup Canada’s annual  program empowering founders to start their business with a global mindset) FITT teamed up with them for this fascinating and informative Twitter chat on how to build a resilient supply chain – no easy task.

We brought 6 CITPs on board to share their knowledge and experience, and the insights were too great to limit to Twitter. So for those that missed it live, here are the conversation highlights.

CITP Panel:

  • Greg Gerritson, CITP, Global Logistics and Trade Compliance Manager at Phoenix Technology Services
  • Rahim Mohtaram, CITP, Supply Chain Management Program Coordinator at triOS College
  • Audrey Ross, CITP, Trade Compliance Specialist at Orchard Custom Beauty
  • Clarecia Christie, CITP, Professor International Business, Marketing and Management Studies at Algonquin College
  • Igor Chigrin, CITP, Senior Business Advisor, International Expansion at
  • Veronica Abella, CITP|FIBP, Bachelor’s Degree in International Business

In your own business or as a customer of a business, what was your biggest supply chain challenge?


When it comes to international business and your supply chain, how can you protect yourself?


Let’s talk about Incoterms. What are they and how do they help entrepreneurs mitigate risk?

What problems are small businesses currently facing when taking their business internationally and exporting to new markets?


The pandemic has clearly shown the interconnectedness of our global supply chains. How do you navigate difficult conversations between all your different stakeholders?


A big part of being resilient is having a support system and strategies to overcome hard times. For supply chain issues, what might this look like for entrepreneurs?


Knowing the impact supply chain issues have had in the past few years, will you structure your team differently in the future? Who can help entrepreneurs tackle these challenges?


What are some strategies you can adopt to make sure your customers remain happy even if there is a delay with shipments and product delivery?


Learn more about Startup Canada’s Startup Global Portal.

Don’t forget, once you register, you can access several FITT presentations, workshops, videos, and even a discount on FITTskills training.

About the author

Author: Pamela Hyatt

I am the Content Marketing Specialist for the Forum for International Trade Training (FITT). You can find some of my work on My background is in copywriting, journalism and social media. My passion lies in connecting people to the stories that are most important to them.

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