Program Manager, Trade Operations Governance at lululemon



Company: lululemon
Position: Program Manager, Trade Operations Governance
Location: Toronto, ON
Business Unit: Store Support Centre (SSC)
Time Type: Full-time

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Trade Operations team ensures goods flow as smoothly as possible across borders, from factories to distribution centers to places where lululemon stores are.

a day in the life: 

  • Develop and maintain a robust governance framework for trade operations, including policies, standards, procedures, and guidelines, in alignment with industry best practices and regulatory requirements.
  • Oversee the development, review, and update of trade operations policies to ensure they are comprehensive, consistent, and compliant with internal and external requirements.
  • Establish and maintain clear and concise standards and procedures governing trade operations processes, including trade systems utilization, ensuring they are well-documented and accessible to all relevant stakeholders.
  • Implement a comprehensive compliance monitoring program to assess adherence to established policies, standards, procedures, and guidelines, identifying areas for improvement and recommending corrective actions.
  • Collaborate with the team to identify and mitigate operational risks associated with trade operations processes, ensuring appropriate controls and safeguards are in place.
  • Develop and deliver training programs to educate trade operations staff/partners on policies, standards, procedures, and guidelines, promoting a culture of compliance and operational excellence.
  • Continuously assess trade operations processes, identifying opportunities for optimization, automation, and streamlining to improve efficiency, reduce costs, and enhance customer experience.
  • Collaborate closely with internal cross-functional stakeholders, including global trade operations teams, Trade Compliance, Inbound logistics, Outbound Logistics, Legal, Product, and Technology, to ensure alignment, effective communication, and successful implementation of governance initiatives.
  • Stay abreast of industry trends, regulatory changes, and emerging best practices related to trade operations governance, actively participating in industry forums and sharing insights with internal stakeholders.
  • Prepare regular reports and presentations on governance program performance, compliance metrics, and improvement initiatives, ensuring accurate and timely communication to senior manager and relevant stakeholders


  • 5+ years’ practical experience in customs & international trade or supply chain & logistics related field
  • Excellent verbal and written communications skills
  • Attention to detail, accuracy and organization
  • Ability to handle confidential information frequently and appropriately
  • Capable of working independently in support of Trade Operations objectives
  • Capable of working collaboratively with different cross functional teams and external trade partners.
  • Professional English level (written and spoken) is required.
  • Apparel & footwear industry experience is a plus

must haves

  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results.
  • Communicate with honesty and kindness and create the space for others to do the same.
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Foster connection by putting people first and building trusting relationships.
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes

Authorization to work in Canada is required for this role.

Compensation and Benefits Package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $103,500 – $135,900 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

  • Extended health and dental benefits, and mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as Hybrid under our SSC Workplace Policy:

In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.

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